Daddy Bob

DADDY BOB'S COMPUTER Q & A

 

April 15, 2007

Q. Here lately every time I start the computer a window comes up that says this:

"RTHDCPL.EXE-Illegal System DLL relocation" The system DLL user 32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C: Windows/system 32\HHCTRL.OCX occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL.

I have no idea what this is or why it comes up. It doesn't appear to interfere with anything I'm doing on the computer so it's just annoying. Would you know what this is and how would I be able to get rid of it permanently?

A. This is a known problem with an automatic update from Microsoft. Microsoft issued a fix for what is called the .ani (Animated Cursor) security problem. Click HERE for the Microsoft Security Advisory. This risk was severe and had started to be used for unscrupulous purposes. This is known as the KB925902 (MS07-017) update.

This Microsoft update interferes with some third party software, one being the Realtek Audio controller which apparently your computer is using. You can go HERE to download a patch file from Microsoft that will correct the problem.

However, since in reality, this is a problem with the Realtek drivers, and not with Microsoft, it is preferred that you go to the Realtek web site and download an update from them that actually corrects the problem. The most common updated drivers can be downloaded HERE.

Q. Ever since I installed Microsoft Office, Outlook has taken over as my default email handler. How do I set it back to Outlook Express?

A. With Windows XP it is fairly easy. Click Start, Control Panel, Network and Internet Connections, then Internet Options. Click the Programs tab, then the scroll down arrow at the right end of the Email space, and choose Outlook Express.  OK out and the preferences will be changed to Outlook Express.

To change the listing at the top of the Start Menu, which Outlook also takes over, Right click the taskbar. Choose Properties, the Start Menu tab, then the Custom button. Click the scroll down arrow at the right of the Email space and select Outlook Express.

With Vista, it is a little more involved. Note that Outlook Express in Vista has been replaced with Windows Email, a better email handler. However, Outlook still tries to take over when MS Office is installed.  Open the Control Panel and select Internet Options. Click the Programs tab then the Set Programs button. Now click on "Associate a file type or protocol with a program".

When the list appears, scroll down to "MailTo" near the bottom of the list. Highlight it, and click the Change Program button. Choose Windows Mail and check the box in front of "Always use the selected program to handle this protocol". Click OK, and the email preferences will be changed.

To change the Start Menu listing the process is similar to how it is done in XP described above.

Click HERE to view or download as a Microsoft Word document

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