Daddy Bob

DADDY BOB'S COMPUTER Q & A

 

December 14, 2008

Q. When I receive an attachment in my email and want to open it by clicking on it, I sometimes get a message that it Windows cannot open it. How can I see what is in the document?

A. When you double-click a file to open it, Windows examines the file name extension. The extension is the 3 or 4 characters following the last period. If Windows recognizes the file name extension, it opens the file in the program that is associated with that file name extension.

Also, if Windows recognizes the file name extension, it will by default not display it. I personally find this hiding of "known" file types extremely annoying and always set Windows to display all file extensions. The "known" in this case means known by Windows, not by the user. Here is how to force Windows to display the file extension.

Open My Computer and click on Tools, Folder Options, then the View tab. Scroll down to the item "Hide extensions for known file types" and uncheck it and click OK. There are many other settings that can be changed here, but they will be for another time. However, feel free to experiment here as any of the settings can be changed without hurting anything, and can be easily changed back if desired. There is also a "Restore Defaults" button if you really mess things up.

When Windows does not recognize a file name extension, you receive the message: Windows cannot open this file (filename here) To open this file, Windows needs to know what program you want to use to open it.

This indicates that there is no program on your computer that has this file extension associated with it. This does not mean that you cannot open it as you may have an program on your computer that can open it.

If this is something that only occurs occasionally, then there is a way that you can try to open it without establishing an association. If it is a file type that you receive often, you can associated the file name extensions with a program so that Windows opens all files that have this extension by double clicking on them.

To try to open this file one time without associating it with a program, first save the file attachment from the email and note where you saved it. Now open a program that you do have installed. If you think the attachment is a document file of some type, open Microsoft Word or Wordpad. Once Word is opened, click on File then Open, then locate the file where you saved it, and see if it can be opened. If Word or Wordpad doesn't work, try another program. If no program can be found that can open the file, then you truly cannot view the file.

If you do find a program on your computer that can open the attachment and want to set it so that it will always automatically open the file with a double click, here's how.

You cannot use this method for a file that does not have a file name extension, or for a file that has an .exe, .com, or .bat extension. If you change the program that Windows uses to open a certain kind of file, and that program was not designed for the type of data in that file, the files may not appear correctly in the program. To be safe, note the name of the program that Windows previously used to open the file type so that you can reverse your settings if it is necessary.

To change which program starts when you double-click a file, follow these steps:

1. Open Windows Explorer by right-clicking the Start button, and then click Explore.
2. Click a folder that contains a file of the type that you want Windows to open in a program that you select.
3. Right-click the file and, depending on the programs installed on your computer, complete one of the following steps: Click Open With to choose the program that you want or point to Open With, and then click Choose Program to choose the program that you want.
4. The Open With dialog box will display. Use one of the following methods to select the program that you want to use for this file type: In the Programs list, click the program that you want to use or click Browse, locate and then click the program that you want to use, and then click Open.
 5. Click to select the Always use the selected program to open this kind of file check box if it is not selected. Click OK.

From now on, Windows will open all files that have this file name extension in the program that you selected. To change this, you must follow these steps again and associate a different program with this file name extension.

One word of caution when assigning file extension types to programs. It is possible that there are more than one program on your computer that uses the same filename. Generic names like picture.exe, video.exe, music.exe, etc., may be used by more than one program. If a program name like video.exe is already associated with a file extension, another program with the same name, video.exe cannot be associated with a file extension even if the extensions are different. 

Click HERE to view or download as a Microsoft Word document

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