Daddy Bob

DADDY BOB'S COMPUTER Q & A

November 10, 2005

Q. Why are some of the pictures in my email shown only by a little X in the corner?

A. When Windows XP Service Pack 2 (SP-2) has been installed, Outlook Express, the most common email program is set this way by default. Since many of these emails are in HTML format, that is the format of most web pages, the pictures that are included may not actually be in the email.

The pictures can be located on a server anywhere in the world. When your email tries to display the picture, a request for it is sent to the server where the picture is stored. In order for the server to know where to send back the requested picture, your address is sent with the request. All this is fine, and the picture will be displayed. BUT….

If the server where the picture is located is a “bad” server, it can use your address for purposes other than just sending you the picture. It can put it on a spam list as a verified active address, opening you up for more unwanted spam. Other devious tricks can also be done without your knowledge. Microsoft therefore, tries to prevent this from happening by turning off the picture display by default.

You can click on the bar that appears just above the message to allow the pictures to be displayed on a case by case basis. If the email contains something that you want to see, just click this bar, and all the pictures in the email will display. Here’s how to change this setting or to set it if not already done.

Open Outlook Express and in the menu at the top of the window click on Tools, then on Options. Click the Security tab, and the dialog below will be displayed.

Click the box as shown, and then click OK.

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